These Terms & Conditions govern your Digital Membership of Made in the South West (“Digital Membership”). Digital Membership provides access only to:
(a) approved Made in the South West branding assets for use in accordance with our brand guidelines; and
(b) an online microsite hosted by Made in the South West.
All other membership benefits (for example physical events, in-person networking, or regional privileges) are not included unless expressly stated.
By completing the member confirmation form you agree to be bound by these Terms & Conditions and by the Made in the South West Code of Conduct set out below.
After you sign the membership agreement we will send a payment link and an onboarding wizard to set up your Digital Membership.
Membership fees are payable in full on activation. Fees and who they are payable to will be confirmed during onboarding (to either The Made in Group or the relevant regional operating company).
New members are guaranteed not to have membership fees increased in their first three (3) years of joining.
Membership runs for 12 months from the activation date.
Membership is automatically renewed each year unless you give written notice of cancellation at least 30 days prior to your renewal date.
To cancel, email [email protected] or follow the cancellation steps in your onboarding materials. Cancellation takes effect at the end of the current 12-month period; fees already paid are not automatically refundable (see Section 6).
Licence. We grant you a limited, non-exclusive, non-transferable licence to use Made in the South West branding assets and your hosted microsite solely for the purposes permitted under your Digital Membership and strictly in accordance with our brand guidelines.
Restrictions. You must not:
(a) alter or misuse logos or branding assets;
(b) sublicense or transfer the licence; or
(c) use the branding or microsite in any way that is unlawful, defamatory, misleading or likely to harm the reputation of Made in the South West.
Content. You are responsible for all content you provide for your microsite. Content must comply with the Code of Conduct and all applicable laws. We reserve the right to remove or require changes to any content that breaches these Terms, the Code of Conduct or our policies.
All Digital Members must comply with the Made in the South West Code of Conduct. Key obligations include that you will:
Act professionally, with integrity and respect in all communications and when representing your membership.
Not claim authority to speak on behalf of Made in the South West unless specifically authorised.
Avoid public or private statements (online or offline) that discriminate against or harm people on grounds including gender, religion, disability, sexual orientation, race or mental health.
Respect confidentiality and privacy requirements, including those of other members, guests and Made in the South West.
Refrain from anti-competitive or anti-trust behaviour.
Not harass, threaten or abuse members, staff or event participants.
Keep communications with Made in the South West staff and office holders professional and measured.
Not issue malicious, defamatory, abusive or threatening messages about Made in the South West or its members.
Comply with UK law and the Made in the South West constitution and any conflict-of-interest policies issued from time to time.
Failure to comply with the Code of Conduct may result in actions up to and including suspension or termination of your membership (see Section 6).
Breach. If you breach these Terms or the Code of Conduct, we may take any action we deem appropriate, including warning, suspension of membership benefits, exclusion from activities, removal from premises, or termination of membership.
Severe or persistent breach. For severe or persistent non-compliance we may terminate your membership immediately. In such cases, we will have no liability to refund any membership fees already paid (whether in full or pro-rata).
General cancellations & refunds. If you cancel in accordance with Section 3, cancellation takes effect at the end of your current membership year. Refunds for mid-term cancellations are not automatic and will be considered at our discretion.
By joining you consent to us processing your personal data in accordance with our Privacy Policy for the purposes of administering your membership. You are responsible for ensuring that any personal data you upload to your microsite complies with data protection law. For the full Privacy Policy or data queries, contact [email protected].
All Made in the South West branding, logos, trademarks and associated intellectual property remain the property of The Made in Group (or our licensors). Your licence to use them is governed by Section 4 and may be revoked for breach.
To the fullest extent permitted by law, Made in the South West and The Made in Group exclude liability for indirect or consequential loss. Our total liability under or in connection with these Terms shall be limited to the amount of membership fees paid by you in the 12 months immediately preceding the event giving rise to the claim.
You agree to indemnify, defend and hold harmless Made in the South West, The Made in Group and their officers and staff against any claims, losses or liabilities arising from your breach of these Terms, your content, or your misuse of the branding or microsite.
We may update these Terms from time to time. We will notify you of material changes and, where required, obtain your consent. Continued use of membership benefits after notification constitutes acceptance of the revised Terms.
These Terms are governed by the laws of England and Wales. Any dispute arising under or in connection with them will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions about these Terms, the Code of Conduct, or membership generally, email: [email protected]. Full organisation terms, constitution and policies are available on request.
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